Mai is a professional high educated candidate with a bachelor degree in Psychology and experience in communication science which makes her ideal for public relation and customer service job vacancies. As well as office professional jobs.

Mai was born in 1998 and a recent university graduate, but with summer work experiences in the field of communication.
Mai graduated from the Faculty of Arts, Department of Psychology, with a very good grade.

Mai can fill jobs that need creative communication with clients, other employees and the internal work team, and Mai has proven her competence by gaining practical experience through one of the most reputable Malaysian companies in the software sector, the Online Customer Service Department.

She can communicate with customers, achieve higher sales rates and increase productivity, with her ability to solve problems and work in a harmonious team through online and offline.

*Maintaining a positive, empathetic, and professional attitude
toward customers at all times.

*Responding promptly to customer inquiries.
*Communicating with customers through various channels.
*Acknowledging and resolving customer complaints.
*Knowing the company products easily so she can answer customers' questions.
*Processing orders, forms, applications, and requests.
*Keeping records of customer interactions, transactions, comments, and complaints.
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
*Managing a team of junior customer service representatives.
*Ensure customer satisfaction and provide professional customer support.